We want you to be pleased with every order we send you. Please check your order carefully when it arrives and let us know if anything is not as it should be. Most items are eligible for refund or exchange within 60 days of delivery, with some exceptions. Items must be unused and unworn, with any original tags or packaging, and must be returned in resalable condition. Shipping fees are non-refundable.
Items that have been washed and/or dried in the dryer, damaged/stained after delivery, smell of smoke, are covered in pet/human hair or have the size label/tag cut or torn out may be subject to restocking fees or rejection and may be returned to the customer at the customer’s expense..
If you believe your order arrived damaged/defective, please contact our Customer Service team at firstname.lastname@example.org or (832) 543-3254 before returning, and we will be happy to assist. We do not accept returns for products which are not broken or delivered incorrectly.
Some items are shipped direct from the manufacturer, and are marked as “not eligible for returns/exchanges.” You will also find this notice on your packing slip. If these items are returned against our policy, a 35% restocking fee will be deducted from your refund.
Items returned after the 60 day time frame are subject to a 35% restocking fee.
If all items on an order that used a “free shipping” coupon are returned, shipping fees may be deducted from your refund.
If you have any questions about returning an item, please contact our Customer Service team.
How do I return items for refund?
Email us at email@example.com for a refund/exchange form. Please include this form along with your item. You do not need to contact us for a return authorization. We recommend using a shipping service with tracking. Refunds will be issued back to the original form of payment. Please allow 2 billing cycles for the refund to appear in your account.
ATTN: Returns/Exchanges SuperheroOutlet.com
PO Box 276
Mildred, PA 18632
If you are shipping via a carrier that does not deliver to PO Boxes (UPS, FedEx, etc) please send to:
7406 Highway 487
Mildred, PA 18632
How do I exchange my item for a different size/style?
You have two options for exchanges:
- RECOMMENDED: Return your items for refund, and place a new order on our website at any time. This will ensure that your selection is in stock, and your new order will get to you quicker.
- OR: Note your new selections on the return form, and fill out the credit card information. A new shipping fee (based on the rates on our site), plus any difference in item price, will be calculated and applied to your account.